Medical courier & delivery services

Six modes of medical delivery. One standard of care.

Atlas is a medical delivery service for hospitals, labs and pharmacies: specimens, prescriptions, medical supplies and devices, moved in six distinct service modes — STAT, routed, specialty pharmacy, on-demand, high-priority white-glove and after-hours — under a single dispatch team and a single compliance framework.

SVC 01 · STAT

STAT medical courier

Time-critical, direct-drive transport for specimens, blood products, organs and tissues. When the clock is the whole job.

Dispatch now →
  • ResponseSub-60-minute pickup standard in all four metros, with sub-30-minute STAT-priority lanes for hospital customers.
  • RoutingDirect-drive, no consolidation, no interim stops. Once the driver has the package, they're headed to drop.
  • TrackingLive GPS + ETA, timestamp logs at every status change, POD with signature and photo.
  • Chain of custodyCustody transfers logged at pickup and drop, tamper-evident packaging supported, driver-handoff policy documented.
  • TemperatureRefrigerated, ambient, frozen and cryogenic transport with validated containers and data loggers.
  • Common usesSTAT specimens · blood products · tissue · organs for transplant · time-sensitive pharmaceuticals · medical devices.
  • Driver trainingBloodborne pathogen · HIPAA · hospital access protocols · defensive driving · annual recertification.
SVC 02 · ROUTED

Routed lab runs

Scheduled multi-stop routes — the quiet backbone of sample logistics for reference labs and hospital networks.

Design a route → Lab courier service →
  • CadenceDaily, multi-daily (AM / PM / late), overnight, or custom. Routes are engineered to your lab's cutoff times.
  • ConsistencyDedicated drivers where possible. Your collection sites see the same faces, same vehicles, same windows.
  • ScanningBarcode scan at every stop. API-ready status pushes to your LIMS. No more "did it get picked up?"
  • TemperatureRefrigerated and ambient transport, validated containers, monitored routes for cold-chain specimens.
  • CoverageHospital collection sites, physician offices, patient-service centers, draw stations. Urban and suburban coverage across HOU / DFW / AUS / SAN.
  • Also on routesMedical supply transport between facilities: supplies, devices, imaging, records and internal mail ride the same scheduled runs.
  • ReportingOn-time performance, missed stops, exception reports. Monthly ops review for high-volume accounts.
SVC 03 · PHARMACY

Specialty pharmacy home delivery

White-glove delivery of high-touch, high-cost therapies directly to patient homes — with the protocols the therapy requires.

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  • ProtocolsSignature required · ID check · refusal handling · redelivery windows · rescue returns to pharmacy.
  • Cold chainValidated coolers with data loggers. Refrigerated vehicles available for high-volume metros.
  • Driver posturePatient-sensitive drivers trained for home delivery — professional dress, discreet packaging, respectful presence.
  • Common therapiesOncology · home infusion · rare disease · fertility · HIV · transplant anti-rejection · hepatitis.
  • DocumentationTimestamped POD with signature, GPS pin, and delivery photo sent to your pharmacy management system.
SVC 04 · ON-DEMAND

On-demand same-day

Pickups you didn't plan for. A redraw, a forgotten lot, a last-minute cross-town transfer — dispatched when you call.

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  • WindowSame-day pickup, typically within 60–90 minutes in metro core. STAT-priority upgrade available.
  • EntryPhone · client portal · API integration. Existing customers dispatch in under 2 minutes.
  • Typical usesRedraws · replacement specimens · last-minute Rx · emergency documents · transfers between facilities.
  • BillingTransparent per-run pricing or pooled billing for account customers.
SVC 05 · WHITE-GLOVE

High-priority & white-glove

Legal filings, confidential documents, high-value items — any shipment where posture and presentation matter as much as the pickup.

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  • HandlingTwo-person handoff available · tamper-evident transport · signed chain-of-custody at each touchpoint.
  • Driver postureBusiness-dress drivers trained for courthouses, law firms, executive offices and high-trust environments.
  • Typical itemsLegal filings · contracts · confidential documents · high-value items · executive deliveries · bid packages.
  • ConfidentialityNDA-eligible drivers on request. Discreet unbranded vehicles available.
  • DocumentationTimestamped POD with signature and photo. Court-stamped filing receipts returned to your office when applicable.
SVC 06 · AFTER-HOURS

After-hours · nights, weekends, holidays

Medical work doesn't stop at 5pm. Neither do we. Same dispatch team, same standard, every hour of every day.

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  • Coverage24 hours a day, 365 days a year. Nights, weekends, holidays — no third-party handoff.
  • DispatchLive dispatcher always on the line. No voicemail, no answering service.
  • Common usesOvernight lab runs · weekend chemo · holiday STAT · disaster / surge response.
  • StaffingFull-time night drivers, not on-call. Your 2am run isn't somebody's side gig.
Common questions

Before you call.

The questions hospitals, labs and pharmacies ask us most. Anything else, dispatch answers live at 713-683-8100.

What areas does Atlas Delivery Service serve?

Houston, Dallas–Fort Worth, Austin and San Antonio, with urban and suburban coverage in each metro and live dispatch 24 hours a day, 365 days a year.

How fast can Atlas pick up a STAT specimen?

Sub-60-minute pickup is the standard in all four metros, with sub-30-minute STAT-priority lanes for hospital customers. STAT runs are direct-drive: no consolidation and no interim stops.

Are Atlas drivers HIPAA trained?

Yes. Every medical driver is trained for bloodborne pathogens, HIPAA, hospital access protocols and defensive driving, with annual recertification.

Can Atlas transport refrigerated or frozen specimens?

Yes. Atlas runs refrigerated, ambient, frozen and cryogenic transport in validated containers with data loggers, and refrigerated vehicles on high-volume lanes.

How do I track a delivery?

Every job has live GPS tracking and an ETA, automated text alerts, and a timestamped proof of delivery with signature, photo and GPS pin. Routed work is barcode-scanned at every stop and can push status to your LIMS by API.

Does Atlas work nights, weekends and holidays?

Yes. Dispatch is live every hour of every day with no voicemail or answering service, and night work is run by full-time night drivers, not on-call staff.

Does Atlas transport medical supplies and equipment?

Yes. Alongside specimens and prescriptions, Atlas moves medical supplies, devices, imaging and records between hospitals, clinics, labs, pharmacies and patient homes, on a scheduled route or same day.

What does Atlas deliver for specialty pharmacies?

Home delivery of specialty therapies such as oncology, home infusion, rare disease, fertility, HIV, transplant anti-rejection and hepatitis medications, with signature required, ID check, refusal handling, redelivery windows and validated cold chain.

How do I start service or place an order?

Call dispatch at 713-683-8100, email [email protected], or request service on the contact page. Existing customers also order through the client portal or by API. Most new accounts are running pickups the same week.

Not sure which service fits?

We'll design a transport plan for your operation in a 20-minute call. No obligation, no hard sell.

Talk to us → Or call 713-683-8100